Our hotels, hospitality and commercial ventures are all managed as independent establishments. Information and contact details can be obtained from their respective websites.
Specialised departments, as illustrated below, offer service and support and can be contacted for assistance.
| Call Centre Village & Life has a dedicated call centre that also provides a professional tourism resource. With over 14 consultants on call, 7 days a week, our department offers specialist advice on a variety of holiday and accommodation options. Our international clients are serviced through an international Toll Free number. UK TOLL FREE NUMBER : 0808 238 0055 The Department is headed by Wendy Alison Fisk Mobile +27 82 789 3105 Email ccmanager@vlife.co.za |
| Marketing The marketing department is responsible for the marketing of all the accommodation products and commercial ventures. Services include marketing plans, media campaigns, promotions and public relations. The department is headed by our Chairman, Maree Brink and assisted by Vanessa Stone. Venessa Stone Mobile +27 78 663 4886 Email marketing@vlife.co.za |
email : | Sales The sales department is responsible for all sales for the Village & Life accommodation portfolio. Services include sales plans, sales programs and brochure distribution. This department is also responsible for the promotion of the accommodation portfolio to the trade, including both international and local tour operators and travel agents. Frequent sales trips are conducted locally and internationally. They also host and attend local and international workshops and trade shows, including the very popular SA trade show. Indaba. The trade is serviced through a dedicated website www.vlagents.com . The sales office assists with information on all Village & Life products including rates, contracting, brochures, web requirements and providing up to date marketing material. The department is headed by our Sales Manager, Ashlyn Worrall and assisted by Sales Executive Marcos Ledesma, Corporate Sales Execurive Alastair van Noordwyk and Sales Administrator Claire Marshall. Ashlyn Worrall Marcos Ledesma |
email : German Sales Mobile +27 82 721 4911 Email urlaub@vlife.co.za |
| Production, Branding and Design Our creative team is focused on production, design, content, logos and identities for new brands, photography, brochures, fliers, print ads and other through-the-line advertising. Our team consists of highly qualified individuals in the roles of designers, a copywriter and photographers. This team conceptualizes, creates and produces all the promotional material for Village & Life's products. The team also meets the objectives of media planning and brand stewardship. The department is headed by our Chairman, Maree Brink Tel : +27 (0)21 437 8300 Email design@vlife.co.za |
email : | Web Sales The web sales department enhances sales revenue through optimisation, search engine marketing, optimal web navigational structures, e-commerce, key word searches and content development. We can now analyze and understand consumer intelligence and behaviour by interpreting the data provided by online analyzing tools. For example, in layman’s terms, we can tell what pages on our websites the consumers are visiting the most and how we can therefore use that information to better ourselves. We believe our websites should be current, credible, well-structured and user-friendly, due to the tremendous growth of online bookings through search engine results. The department is headed by Gina Lesch Mobile +27 79 217 2717 Email websales@vlife.co.za |
| Web Development The team consists of highly qualified individuals in the roles of web designers, developers and programmers. The team is responsible for the design and development of websites and the implementation of new technology. Francois van der Walt Senior Web Developer Email web@vlife.co.za |
| Facilities Management The Facilities Management Department was created in order to ensure that properties are immaculately maintained and enhanced on a continuous basis. The department also offers workplace solutions for maximum efficiency, obtaining guest feedback in order to develop detail specifications. Services include project management, security, maintenance, landscaping & horticulture, resource management, environmental matters, waste management and transport logistics. The department is headed by Frans Tredoux. Mobile +27 74 181 8880 Email facilities@vlife.co.za |
Interior Projects and Research & Development We are on a constant search to improve our products and always look for the perfect item which can preferably be used for more than one purpose, as well as make the stay of our guests as convenient as possible. New products and ventures are researched and developed and some of our successful endeavours include the Overnight Packs and setting up of our Mint Wellness spas. |
 Tel : +27 82 925 0326 |
Aesthetics For the perfect Hotel experience all 5 senses must be satisfied…. Our team strives to take your eyes on a slow walk…..a calm stroll….. to where you want to close them.., because you’ve seen the perfect leisure experience. With muted earthy tones and gentle greens and blues we painted the backdrop for your holiday. Honest, original and home grown are the motto’s we work by. Be our visual guest…we created it all…. just for you. The department is headed by Arina Cilliers Mobile +27 82 925 0326 |
Garden and horticultural services The department is headed by Frans Tredoux. Mobile +27 74 181 8880 Email gardens@vlife.co.za |
| Laundry Based at The Bay Hotel, the laundry is of service to the hotels and self catering establishments. Linen and towels are washed in industrial sized machines, supplied by Electrolux. All liquids and detergents used are environmentally friendly and biodegradable. Guest laundry is carefully laundered and presented on return to guests. The department is headed by Dilshaad Sayed and assisted by Arnold Smart and supervisor, Anne Poni. Dilshaad Sayed Mobile +27 78 546 2432 Email housekeeping@thebay.co.za Arnold Smart Mobile +27 72 913 4633 |
Group Stores |
| Finance and administration Our finance department is centrally located at The Bay Hotel and controls and administers all the company’s financial matters. The department consists of 14 highly qualified professionals. Services include: - Administration of all payments and receipts. Rynhardt de Jager (The Bay Hotel) |
| Human Resources Over and above performing all the essential HR practices, this department focuses on creating an environment where staff are happy, comfortable and are enriched. With a staff compliment of over 500, the department has adopted a holistic approach in providing The Employee Assistance Program, a support and assistance program. The department is headed by Lameesah Camroodien |
| Skills Development & Training Village and Life has the vision to enhance the skills within their organization by empowering the employees with functional tools to enhance their personal development. The aim is to train, educate and develop all employees to improve their skills and knowledge to become more cost effective for the company, whilst we enhance their personal wellbeing. Its gives us great pleasure to share our excitement as we’ve moved into our first skills development programme with our Life Journey Program, which commenced in January 2009, running for 4 months, teaching and developing unemployed individuals gardening skills as well as life skills. Village and Life is committed to enriching lives through training and development, uplifting and building stronger workforces through the Life Journey Program. The department is headed by Gawa Nash Mobile + 27 84 652 5587 Email training@vlife.co.za |
| Information Technology The Information Technology Department serves other group departments through a series of services that includes integrating computer systems, co-ordinating, negotiating and managing information technology related contracts, technology assistance and support. The department creates the technological environment that enables employees to quickly access vital information using the most efficient and cost effective system hardware and software. The department assists group departments in responding to the company needs, by supplying a binding of different technologies which are vital for the day to day internal operations. The department is headed by Johan Wessels and assisted by Rocco Hoon. Johan Wessels Mobile +27 82 380 1997 Email it@vlife.co.za Rocco Hoon Mobile +27 73 663 5842 Email it2@vlife.co.za |
| Investments The investments department is responsible for the sourcing and evaluation of property and hospitality investments which will also include feasibility studies on the proposed investments. Advice and implementation of the optimal ownership structure taking into account the finance requirements and tax implications of every investment. The department is responsible for the raising of finances for individual investments. The department is headed by Johannes Lategan and assisted by Shaun Slabber. Johannes Lategan |
| Security The security department looks after all security guards and ensures a safe stay to all guests in an around Camps Bay. The department also advises on risk management, health and safety. A control centre has been set up at The Bay Hotel, providing a 24 hour monitoring service.
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